Activating the reset and pushing the button flush to the lock head should free up the wheels. There should be an audible click, but it is sometimes difficult to hear. Step 2: If still stuck, try to reset the combination again using a push pin, making sure to push it all the way in until it stops. You may need use some extra force in getting the button to press flush to the lock head (Note: do not press on a table or hard surface). Like the other combination padlocks, it’s best for low to medium security storage applications like gym lockers, cabinets and sheds. Step 1: Confirm that the button still pushes in. This padlock uses a secure steel shackle and a zinc alloy casing. Troubleshooting may be needed if you can’t seem to reset the combo, as you have only partially engaged in combination reset mode. If you're having trouble, watch the troubleshooting video. Watch a video demonstration of how to reset the combination. Turn the wheels to the desired combination.įirmly press the button until flush to set new combination. Important: Using a small paperclip or safety pin is not recommend due to lack of strength. Insert a push pin all the way into the small hole on the side of the lock head until it stops. You must start the process on the active correct combination. Note: If you have forgotten your combination, you can not reset the combination. Set tumblers to your current combination (factory default is 0-0-0). If you try to turn the dials to the correct combination. This usually means the lock is locked in the open position. If your lock is a TSA002 or TSA007, sometimes the code changing mechanism will get stuck and make it difficult to close. This is really handy if you have multiple locks and need to remember them easily. The combination on this type of lock can be changed by turning the shackle 90 degrees and pressing it down. You can change the combination from the factory setting to a combo of your choice. How I do set or reset the combination on my OTTOLOCK cinch lock? Exterior doors, which are exposed to the elements, may benefit from a commercial lock cleaner sprayed into the keyhole to dissolve dirt or debris. For a simple fix, try applying powdered graphite or a dry Teflon lube spray to the keyhole to get the lock moving. Note: Please do not use a tool or table to press button as it will not be covered by warranty if broken. If your door lock or deadbolt sticks, it may be due to dryness or a buildup of dirt. If the breakaway button has been activated, it will be crooked or tilted like the image below. Move the scissors around and shift until the lock is opened. Once the scissors have been deeply inserted into the lock, turn the scissors counter clockwise from left to right. The blades should be thick enough to fit through the entire lock. The button has a ‘breakaway’ feature and will activate with high impact or excessive force, like pressing on a table or squeezing with pliers. 1 Spin each dial to enter 3 numbers if you have a 3-dial lock. Insert a pair of scissors as deep as possible into the lock’s hole. Will your lock button not depress and/or lock not open on your combination? It is possible the lock button is broken. This trick commonly works, so please try this before banging or squeezing the lock button. Start with the code you think is right and try rolling the last the last number up one digit until you've tried all nine remaining numbers (e.g. Will your lock button not depress and/or lock not open on your combination? Try this neighbor code tip - It is possible the last digit of your code was accidentally reset somehow. There may be several possible causes, and it does not immediately mean your lock is defective. What can I do?įirst off we are sorry this may have happened. The one number that does not fit the pattern is the final number in your combination.My OTTOLOCK is jammed or stuck (or worse case your bike is locked).
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